About us

1. Scope

These General Terms and Conditions (GTC) apply to all services offered by Tanzhaus Zürich. By using the services of the Tanzhaus Zürich, clients accept the following conditions in their entirety.

2. Prices

The prices are published on the website www.tanzhaus-zuerich.ch.

3. Points of sale

Tickets can be purchased on www.tanzhaus-zuerich.ch or via Evenfrog, respectively, and at the box office on site. Tanzhaus Zürich reserves the right to limit the number of tickets per person. This regulation also applies to online purchases.

4. Box office

The customer is obliged to check the correctness of the tickets and any received change immediately upon purchase at the box office. Complaints must be made immediately. Subsequent complaints cannot be accepted.

5. Delivery of tickets purchased online

Tickets are delivered to the e-mail address provided by the customer. The customer is obliged to check the tickets immediately after receipt.

6. Admission

Admission is only granted upon presentation of undamaged printouts or upon presentation of the tickets on the customer’s mobile device. The printout must be on white paper, A4, and unchanged in size. The printout must not be damaged or soiled in the area of the barcode. In case of damage, soiling or other impairments, no claim for admission to the event and/or refund of the purchase price can be made. Each purchased ticket allows for a single admission. Any reproduction, copying, modification or imitation of the print@home ticket and any electronic distribution of the corresponding PDF file is prohibited. Tanzhaus Zürich may refuse admission to the event if several printouts, copies or imitations of a print@home ticket are in circulation and a holder of a print, copy or imitation of the respective print@home ticket has already been granted admission to the event. If a print@home ticket holder is rejected for this reason during the admission process, there is no right to a refund of the purchase price.

7. Resale of tickets

The resale of tickets without Tanzhaus Zürich‘s explicit consent is prohibited.

8. Discounts

Reductions are granted to entitled persons upon presentation of appropriate proof. When attending a performance, the customer must provide proof of entitlement to the discount on admission. Individual reductions cannot be cumulated. Tanzhaus Zürich may change the discounts at any time and is also entitled to limit or exclude the sale of reduced tickets for certain venues, events and price categories.

9. Late admission

There is no late admission after an event has started.

10. Ticket returns

Purchased tickets can neither be refunded nor exchanged. In case of late arrival or no-show at the beginning of the performance, there is no right to a refund of the purchase price of unused and thus expired tickets.

11. Data protection

The use of personal data is regulated in the privacy policy (German only), which is an integral part of these terms and conditions. By using the services of Tanzhaus Zürich, you implicitly consent to the data processing as outlined in the privacy policy.

12. Programme changes

The programme is subject to change without notice. Even after advance ticket sales have begun, Tanzhaus Zürich reserves the right to cancel a performance or replace it with the performance of another piece, as well as to change the date and time of a performance.

In these cases, the customer is entitled to a refund of the purchase price if he or she did not attend the performance. This claim expires if it is not asserted within 10 days. This period begins on the day on which the performance should have taken place according to the performance schedule valid at the time of purchase of the ticket.

Tanzhaus also reserves the right to change the cast of a performance. In these cases there is no right to a refund of the purchase price.

13. House regulations

Customers may be denied entry to Tanzhaus or to a performance if they obstruct ticket sales, harass other people or if there is good reason to believe that they will disturb the performance. Admission can also be refused if the GTCs or the course regulations are violated or if a seat is taken for which no valid ticket can be presented. In these cases the purchase price will not be refunded.

14. Use of mobile phones / electronic devices

Cell phones and other electronic devices must be switched off during the performance.

15. Image and sound recordings

Image and sound recordings are not permitted at Tanzhaus Zürich for copyright and privacy rights reasons. Violations of this rule can, among other things, result in claims for damages.

The Tanzhaus staff is entitled to confiscate recording equipment without liability, to retain it until the end of the performance and to return it to the client only after the client has agreed to the immediate deletion of the recordings. The customer can be excluded from the performance without the right to a refund of the ticket purchase price.

16. Recording of performances

Tanzhaus Zürich records certain performances on image and/or audio media.

The client agrees that, should Tanzhaus Zurich commission or authorize image and/or sound recordings of a public performance, these recordings may be published or used by Tanzhaus without any claim to remuneration, even if the client is recognizable in words/sound and/or images.

17. Hygiene

It is prohibited to bring food and beverages into the auditorium; smoking is not permitted.

18. Liability

For damages of any kind suffered by the client on the premises of Tanzhaus Zürich, Tanzhaus is only liable in the event of grossly negligent or intentional breach of a contractual obligation by its representatives and auxiliary persons.

Any further liability of Tanzhaus Zürich is excluded; in particular, Tanzhaus Zürich is not liable for consequential damages.

19. Validity

These GTC come into effect as of October 11, 2023.

20. Applicable law

Swiss law applies.

21. Place of jurisdiction

Place of performance and jurisdiction is Zurich.

22. Further provisions

Should any provision of these GTC be invalid, this shall not affect the legal validity of the remaining provisions of these GTC.

Workshops with an insufficient number of participants will not be held.

1. Registration
   Your registration is binding.
2. Refund/No-Shows
   Course costs can only be refunded upon presentation of a medical certificate.
3. Insurance
   Participants are responsible for their own insurance.
4. Photos, videos
   Photos and video recordings of the lessons are not allowed.

Courses with an insufficient number of participants will not be held.

1. Registration
   Your registration is binding.
2. Mode of Payment
   

   The course fee must be paid upon registration via Eventfrog.

   If you join the course later, the course fee will be adjusted according to the lessons you missed.
3. Discount
   KulturLegi holders receive one lesson free of charge.
   If more than one child is attending a course, one sibling receives a lesson for free.
4. Refund/No-Shows
   Course costs can only be refunded upon presentation of a medical certificate. 10% of the total price of the course will held back to cover the administrative costs.
   Should a child not show up for a course or should a cancellation occur on short notice (five working days before the first course day), we reserve the right to charge 50% of the course fee.
5. Trial Lesson
   If there are free places, a free trial lesson can be attended on request. The subsequent registration is binding and subject to a fee.
6. Clothing
   We dance in comfortable clothes and barefoot or in gym slippers.
7. Insurance
   Participants are responsible for their own insurance.
8. Photos, videos
   Photos and video recordings of the lessons are not allowed.